Day 101/ 365 – New bike, new issues – Part II

Continuing from my previous post, I was extremely disappointed that the bike was behaving in this manner. I had all sort of strange thoughts going on in my head and basically all thoughts ended up with me thinking of selling the bike. The next afternoon, I happened to pass by the Enfield showroom and decided to go and check the status on the bike – in case if it was done. I spoke to the folks over at the Enfield showroom and expressed my disappointment. I even told them that I would like to return this bike and get a different piece. But as per them this was not possible as bike was registered with the RTO and I couldn’t simply exchange the bike (I am not sure – if that is really the case).  Even on that afternoon, the issue with the bike was still not resolved. At this point, I was really frustrated with the entire experience. I told them to call me once the bike gets fixed. They assured me that they would be doing that once they have an update.

Day 2 was also over and there was no update from the bike workshop. At this point, I was just exasperated. There was nothing I could do but just wait. On day 3, I finally decided to call up the bike workshop directly and asked for an update. The mechanic at the workshop told me that the bike was ready since yesterday evening and he didn’t have my number and hence couldn’t call me to explain the problem. The problem was caused because I had attached a leg guard to the bike. I got the leg guard fitted from another mechanic and while attaching the guard to the bike, the mechanic passed the wire through the clip, instead of outside.  This caused the wire to be damaged and caused the entire issue. I as very relieved to know that there was no problem with the bike – i.e. all the electrical wiring etc. was good. I asked the Enfield mechanic, if he had fixed the issue – he replied in affirmative and asked me to pick up the bike any time during the day. Later that afternoon, I went to the workshop and asked him to show me where the problem was (Pics to be shared later). I also checked with him, if the wiring had to be changed. He confirmed that the wiring was fine and it shouldn’t cause me problems any more. I was finally feeling better that the bike was alright and there wasn’t anything for me to worry about.One word on the customer service though – it was horrible. The showroom guys didn’t call me to inform that the bike was ready to be picked up. Couple of days back, they confirmed that bike was ready and when I went to pick up they said it wasn’t. I just wish they had done a better job.

It has been 4 days since I have picked up the bike and have been riding happily ever since.


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