As mentioned in my previous post, recently I brought a Royal Enfield Thunderbird 350. Last week, while taking the bike out to drop my wife to the bus stop, the bike suddenly stopped working. It seemed that the bike had just stalled. The electrical system was not working. I tried to kick start the bike, it didn’t work. I tried to everything that I could think of, but the bike just wouldn’t start. At this point, I decided to take the bike to the Enfield showroom as that was near to my house. The only way to take the bike to the showroom was to push the 150kg bike on the road in the hot March sun. I really wanted to get the bike fixed as I had to take it work later in the afternoon. So I pushed the bike in the heat for about 30 mins, before I finally reached the bike showroom.
I explained the guys, what the problem was and they started working on the bike right away. After checking a few things, they determined that the problem was with the fuse and decided to put the spare fuse to use. I asked them how could the fuse blow up so soon. I had recently got the bike (not even 10 days since I took the delivery) and this was simply not acceptable. The guys at the showroom told that since the fuse is an electrical part – there are no guarantees for it. At this point, I just felt like killing them. Here, I have a paid a ton of money to get this bike and they offer such unreasonable answers. After changing the fuse, the bike started working again. I assumed the problem was resolved and just taken a U turn to head home, when the bike stalled once again. I once again took the bike to the showroom and told them what had just happened. The showroom guys asked me to keep the bike there and they would have it sent to the workshop. I told them I needed the issue to be checked properly and then fixed since I travel late in the night through a forested area and bike breaking down in the middle of nowhere is not an idea, I am very comfortable with. They assured me that it is a minor problem and they would have it fixed in no time.
I called them later in the afternoon to check how things were – as I had to take the bike to work. The showroom guys told me that the bike was done and I can come and pick it up. So I went to the showroom and saw that the bike had come from the workshop yet. I asked them to get the bike here and while they were asking for the bike to be delivered, the mechanic at the workshop said that there is some major issue with the wiring of the bike and he needs to check it thoroughly before he can confirm that there are no issues. Apparently, while he was taking the bike out – the bike stalled once again. At this point, I was fuming mad at the Enfield guys and was cursing my decision to get this bike.
To be continued in next post.